1. Booking Procedure
1.1 If you decide to proceed with the booking we require a 30% deposit to confirm the booking (It is at our discretion to lower/raise the deposit amount. See cancellation policy)once we receive the deposit we will confirm the booking, notify you of the remaining balance and when payment is due. Please note that the booking is not confirmed until we have received this deposit or full payment.
1.2 We will raise an invoice which along with the “Terms and Conditions” and inventory sheetwill serve as a legal rental agreement/contract.
1.3 We will require the names and ages of all the members of your party and your residential address. The lead tenant certifies that he/she is authorised to agree to our terms on behalf of all persons included in the booking, including any persons who may be substituted/added at a later date.
1.4 The lead tenant must be a member of the party occupying the villa/Apartment and must be over 21 years of age.
1.5 Please notify us in writing if you have any special requests at the time of making the booking. All special requests are subject to availability and are not part of our contractual obligations unless specified.
2. Payment
2.1 Rainforest Property Management and Consultants processes all client enquiries and administers the booking procedure.
2.2 The prices quoted on our website/Third party websites are subject to change without notice. The minimum rental period for most of our villas/Apartments is 3 nights.
2.3 Where a rental period spans two pricing seasons the price prevailing for the majority of the week is the price that will be applied for the entire week. Exceptions may apply.
2.4 We will allow 3 working days from the date of your reservation for payment to reach us, after which we may release your reservation.
2.5 The full balance is due no later than 2 weeks prior to arrival at the villa/Apartment during peak season. If the balance is not paid within 2 weeks prior to arrival we reserve the right to cancel the booking and the deposit is forfeit.
2.6 Full payment is payable at the time of Check In during the rest of the year.
2.7 Payments made via international bank transfer may be subject to a surcharge to cover our international bank collection fees.
2.8 We accept payments in Indian rupees only. Payments can be deposited at any Axis bank in India or remitted to our account at Axis bank in Goa. There is no surcharge.
2.9 Credit card payments. We do not accept Credit Card Payments at the present time.
2.10 All prices published on any website are subject to change without prior warning.
3. Security deposit
3.1 A security/damage deposit is required to cover the unlikely event of damages or breakages. This will be refunded minus any appropriate deductions. The terms of payment and the amount vary according to each villa/Apartment and circumstances.
3.2 We reserve the right to retain the security deposit to pay for damages, breakages or thefts during your stay at the villa. Should the security deposit prove inadequate to fully cover the costs that may arise, we reserve the right to invoice you for the balance within 30 days of the end of the rental period, or at such other time to allow the total cost to be determined.
4. Cancellation of the booking by you
4.1 The lead tenant must provide written confirmation of cancellation. The cancellation will come into effect once it is received by us.
4.2 A cancellation fee will apply as follows:
36-69 days prior to arrival – 25%
35 days prior to arrival – 50%
Less than 35 days- there will be a 100% cancellation fee.
4.3 We reserve the right to reduce the cancellation fee at our sole discretion.
5. Cancellation of the booking by us
5.1 In the unlikely event that we have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.
6. Cancellation of the booking by the villa/Apartment owner
6.1 In the unlikely event that the villa owner has to cancel the booking through circumstances beyond the villa/Apartment owner’s control the villa owner will refund to the lead tenant any rental amount paid.
6.2 If the cancellation or any loss or damage arises due to force majeure such as acts of God, strikes, industrial actions, war disturbances of any type, government actions etc., neither the villa/Apartment owner nor the agent shall be made liable.
7. Identification
7.1 In compliance with Indian law we require the following:
7.2 For Indian Nationals: Each member of the party should bring ID proof and a photocopy of either of these: ID card, Passport, Driving License, PAN card.
7.3 For Non-Indian Nationals: Each member of the party should carry their passport containing a valid Indian visa including a photocopy of the picture page and visa page.
8. Construction/Refurbishment Work
8.1 Should we receive notification of any construction or refurbishing work adjacent to your villa/Apartment we will inform you as is reasonably possible. General property refurbishment may also go on. If we consider any of this work could affect your holiday enjoyment we will make every effort to provide you with an alternative villa/Apartment from our portfolio.
8.2 If we are unable to provide you with an alternative villa from our portfolio we will reimburse you provided the arrival date is 60 days (or more) prior to your planned arrival date. We are not liable for the charges incurred for re-arranging your travel plans.
8.3 If new noise pollution starts near your villa/Apartment after your arrival we cannot be held liable provided it is clear there was no noise when you checked in.
9. Service suppliers
9.1 Clients should use their own judgement in choosing which services they opt for. We cannot be held liable for the quality and/or safety of the services chosen by the client.
10. Check-in and Check-out
10.1 In order to help with a smooth handover check-in time is 14.00 hrs. and check-
out is 11.00 hrs.
10.2 If these times cause you difficulty, please advise us at the time of booking. We will not be able to guarantee any changes can be made after the booking. Check-in and check-out times can be flexible to suit your travel plans.
10.3 For arrivals at the villa/Apartment before 07:00am the booking must be made and held from the night before.
10.4 Upon your departure from the villa/Apartment it is your responsibility to return all keys and remote controls for appliances that belong to the villa. You will be charged a replacement value of lost items which will be deducted from the security deposit.
11. Sound pollution and behaviour
11.1 The sound pollution law in India is very strict. It is prohibited by the law to play loud amplified music outside after 10pm. The tenant must accept responsibility not to act as a nuisance or annoyance or cause damage to the premises or adjoining premises. The tenant and guests are not permitted to use the property for illegal or immoral purposes.
12. Swimming Pool Timings and Rules
12.1 Please read the notices put up in the pool area before you get in. The pool is cleaned every morning by 9.00 am. You may then use the pool up to 7.30 pm, after which swimming is not permitted. No Drinking and Smoking is permitted around the pool area. Please wear appropriate swim wear while in the pool. Shower is a must before swimming.
13. Maximum Occupancy
13.1 The maximum occupancy in a 3 BHK Villa is 6-7 adults only.
13.2 The maximum occupancy in a 2 BHK Villa / Apartment / Row House is 4-5 adults only.
13.3 The maximum occupancy in a 1 BHK Apartment is 2-3 adults only.