Privacy policy
1. Privacy policy
1.1 In order that we can improve our service we log traffic through our website. This information along with any correspondence between us and our clients has a guaranteed privacy policy.
1.2 If you have provided your email address to us, we may send you emails. These emails may be based on personal information you provided in your initial transaction with us. When we send you mail, we may use your email address to identify information about your receipt of the email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to email communications as well as enhance your site experience.
1.3 Information you supply to us will not be passed to any third party. We may share personal information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
1.4 We value opinions and comments from customers of Rainforest Property Management and Consultants, and you may have the opportunity to give us your feedback. Information thus collected will be used to make improvements to the services provided by the agent and villa/Apartment owners.
2. Website accuracy
2.1 We have described the villas/Apartments and surrounding gardens and vicinity upon our inspection of the properties. We have attempted to describe the atmosphere, facilities and layout of the properties as per our observations. Small differences between the property and its description may occur and we cannot be held responsible for differences in opinion in regards to the condition of the property.
2.2 The villas/Apartments are privately owned and at times furnishings and equipment might be replaced for various reasons and will not be reflected on our website.
2.3 We will not be held responsible should villa/Apartment facilities undergo modification or become unavailable due to problems outside our control like local civic issues of water, electricity and/or fuel shortages. Should we receive prior indication of any change in facilities we will notify you as soon as is reasonably possible. This will not constitute reasonable grounds for cancellation of your booking.
3. Our liability to you
3.1Rainforest Property Management and Consultants acts as an agent for villa/apartment owners and cannot accept any liability for any act(s) or omission(s) of the owner and/or their staff.
3.2 If you have any complaints regarding any services we provide (as opposed to any provided by the owner), you must inform us immediately. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question.
3.3 The villa/apartment may have dangers such as swimming pools, steep steps, unfenced drops and undulating gardens. We do not describe any villas/apartments as being totally child friendly. Swimming pools are used at your own risk. You accept complete liability for any accidents caused by or arising out of your own negligence, misuse of the villa/Apartment or failure to comply with local laws and regulations, including any caused due to alcohol and/or any drugs or medicine of any kind.
3.4 We do not accept any liability for any loss or damage to your property or for any distress howsoever arising.
4. Access to the property
4.1 The agent may visit the property only if the tenant is informed in advance and the date and time is agreed, except when any complaint is made by neighbours, staff members or the local police etc. If the agent receives information that persons, other than those guests mentioned above, are occupying the property, the agent has the right to visit the property without any prior appointment.
4.2 Prior to your departure, the owner or their representative shall be allowed access to inspect the property. They also have a right to access the property during your stay if urgent maintenance is required.
5. Passports, visas and health requirements
5.1 It is your responsibility to ensure that you have a valid passport and visa (if applicable).
5.2 It is your responsibility to ensure your passport and travel documents are intact.You may not be able to travel if they are damaged or they have been tampered with. We are under no obligation to assist you if you are refused travel.
6. Insurance
6.1The tenant’s belongings, furnishings or equipment within the premises are his/hers responsibility and are not covered by any insurance policy maintained by the villa/Apartment owner.
7. Government taxes
7.1 Prices are subject to central and local government taxes and conditions apply. The tax rates can change according to government notification. If
the government changes a tax rate or introduces a new tax this will be reflected in the rental price. If there is an increase in a tax rate we are required to increase the price without notice.
1. Privacy policy
1.1 In order that we can improve our service we log traffic through our website. This information along with any correspondence between us and our clients has a guaranteed privacy policy.
1.2 If you have provided your email address to us, we may send you emails. These emails may be based on personal information you provided in your initial transaction with us. When we send you mail, we may use your email address to identify information about your receipt of the email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to email communications as well as enhance your site experience.
1.3 Information you supply to us will not be passed to any third party. We may share personal information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
1.4 We value opinions and comments from customers of Rainforest Property Management and Consultants, and you may have the opportunity to give us your feedback. Information thus collected will be used to make improvements to the services provided by the agent and villa/Apartment owners.
2. Website accuracy
2.1 We have described the villas/Apartments and surrounding gardens and vicinity upon our inspection of the properties. We have attempted to describe the atmosphere, facilities and layout of the properties as per our observations. Small differences between the property and its description may occur and we cannot be held responsible for differences in opinion in regards to the condition of the property.
2.2 The villas/Apartments are privately owned and at times furnishings and equipment might be replaced for various reasons and will not be reflected on our website.
2.3 We will not be held responsible should villa/Apartment facilities undergo modification or become unavailable due to problems outside our control like local civic issues of water, electricity and/or fuel shortages. Should we receive prior indication of any change in facilities we will notify you as soon as is reasonably possible. This will not constitute reasonable grounds for cancellation of your booking.
3. Our liability to you
3.1Rainforest Property Management and Consultants acts as an agent for villa/apartment owners and cannot accept any liability for any act(s) or omission(s) of the owner and/or their staff.
3.2 If you have any complaints regarding any services we provide (as opposed to any provided by the owner), you must inform us immediately. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question.
3.3 The villa/apartment may have dangers such as swimming pools, steep steps, unfenced drops and undulating gardens. We do not describe any villas/apartments as being totally child friendly. Swimming pools are used at your own risk. You accept complete liability for any accidents caused by or arising out of your own negligence, misuse of the villa/Apartment or failure to comply with local laws and regulations, including any caused due to alcohol and/or any drugs or medicine of any kind.
3.4 We do not accept any liability for any loss or damage to your property or for any distress howsoever arising.
4. Access to the property
4.1 The agent may visit the property only if the tenant is informed in advance and the date and time is agreed, except when any complaint is made by neighbours, staff members or the local police etc. If the agent receives information that persons, other than those guests mentioned above, are occupying the property, the agent has the right to visit the property without any prior appointment.
4.2 Prior to your departure, the owner or their representative shall be allowed access to inspect the property. They also have a right to access the property during your stay if urgent maintenance is required.
5. Passports, visas and health requirements
5.1 It is your responsibility to ensure that you have a valid passport and visa (if applicable).
5.2 It is your responsibility to ensure your passport and travel documents are intact.You may not be able to travel if they are damaged or they have been tampered with. We are under no obligation to assist you if you are refused travel.
6. Insurance
6.1The tenant’s belongings, furnishings or equipment within the premises are his/hers responsibility and are not covered by any insurance policy maintained by the villa/Apartment owner.
7. Government taxes
7.1 Prices are subject to central and local government taxes and conditions apply. The tax rates can change according to government notification. If
the government changes a tax rate or introduces a new tax this will be reflected in the rental price. If there is an increase in a tax rate we are required to increase the price without notice.
